Orders are processed within 1-3 business days (orders placed before 5:00 PM PT begin processing the same business day). Standard delivery takes 5-8 business days after the shipping confirmation, and shipping is free on all orders.

Once your order ships you will receive a tracking link by email. You can also use our Track Your Order page at any time with your order number and email address.

We offer a 30-day return policy from the date of delivery. Approved returns get a free prepaid return shipping label, and refunds are issued to your original payment method within 10 business days.

Rugs in our Washable Rugs collection are fully machine washable and keep their shape and color wash after wash. For other weaves, regular vacuuming and prompt spot-cleaning keep them looking new; care details are listed on each product page.

No. Our rugs and doormats feature non-slip backings that grip wood, tile, and laminate, so they stay flat without a separate rug pad.

Email us at support@vivotee.us or call +1 (720) 970-2603, Monday to Sunday, 9:00 am - 8:00 pm (PT). We respond to all inquiries within 24-48 business hours.