At Vivotee, we want you to feel confident with every purchase. If you’re not completely satisfied, we’re here to help.
Return Window
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return:
- Items must be unworn, unused, and in the same condition you received them
- Items must include all original tags and packaging
- A receipt or proof of purchase is required
How to Start a Return
A free prepaid return shipping label is included in your package. To return an item, repack it with its original tags and packaging, attach the enclosed label, and hand it to the carrier — no need to contact us first.
- Keep your receipt or proof of purchase with the return
- Write your order number on the packing slip so we can match it up
- Lost the label? Email support@vivotee.us and we will send a replacement free of charge
Return Address: 2912 Kachina Way, Rancho Cordova, CA 95670, USA
Free Returns
Return shipping is free on every order — the prepaid label is in the box. There are no restocking fees.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days at: support@vivotee.us
Sizing & Exchanges
We know sizing can vary, so if an item doesn’t fit:
- You can exchange it by returning the original item with the enclosed label
- Once we receive it, place a new order for the replacement
- Need help choosing your size? Check our size chart for detailed measurements before ordering.
Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, refunds are issued to your original payment method within 10 business days. Please note your bank or payment provider may take additional time to process the refund. If more than 15 business days have passed since approval, contact us at:
support@vivotee.us
Contact Information
For any questions regarding returns or refunds:
Company name: Vivotee LLC
Business Address: 2912 Kachina Way
Rancho Cordova, CA 95670, USA
Email: support@vivotee.us
Phone: +1 (720) 970-2603
Customer Support: Monday – Sunday
Response time: 24–48 business hours
