Tracking your order is simple and quick.
- Find the tracking link in the shipping confirmation email we sent you.
- Enter your order number and the email address used at checkout.
- View real-time updates from shipment through to delivery.
Orders are processed within 1-3 business days, and delivery takes
5-8 business days after that. Please allow 24-48 hours after shipment for
tracking information to update, as carriers do not always scan a package
immediately.
Order delayed or missing?
If your order is significantly delayed or appears lost, email
support@vivotee.us with your order number. We will work with the
carrier to resolve it as quickly as possible.
Wrong address?
Customers are responsible for providing accurate shipping information. If an
incorrect address is provided and the package is returned to us, additional
shipping fees may apply for reshipment. Vivotee LLC is not responsible for orders
delivered to incorrectly provided addresses.
Vivotee LLC · 2912 Kachina Way, Rancho Cordova, CA 95670, USA
support@vivotee.us · +1 (720) 970-2603 · Monday to Sunday, 9:00 am – 8:00 pm (PT)
